Beautiful surrounding trails and waterfalls, hot baths and onsen, delicious and varied food, friendly staff.

Nothing, no complaints at all.

Had good time there.

Excellent base for exploring Karuizawa. Great food plus AFFABLE staff. Regards to your chef. Besides, we had free wifi.

Perfect ryokan with very friendly staff. We liked the Japanese cuisine in the restaurant. Best property experience;))

Tbh, the street was usually noisy.

The hotel was nestled in a serene setting with natural surroundings. The meals were delicious and featured a fusion of western and local cuisine. The staff were friendly and helpful, providing tea and a kotatsu in the room.

The onsen had limited facilities for seniors and could use some cosmetic renovations.

The hotel was situated in a lovely natural setting with lots of trails to explore. We particularly enjoyed the waterfalls, and the staff was friendly. the food was varied and good quality.

The hotel was quite far from any town or station, which made it difficult to access. We also found the interior to be dated and in poor condition, which made for an uncomfortable night’s sleep.

Enjoyed our New Year’s stay at a peaceful onsen in the mountains, surrounded by nature. The hot baths were very relaxing, and the meals were delicious and generous. We particularly enjoyed the traditional Japanese dishes and the fact that breakfast and dinner were included in our package, which was convenient as there were no restaurants within walking distance. The room was simple but created a typical Japanese atmosphere, and we had both public and private onsen options.

The location was quite far from town, and the bus service was limited. We had to rely on taxis, which added up quickly.

We had a lovely stay in the mountain resort with the best aspects being the peaceful location amidst nature, excellent food for breakfast and dinner, and the private outdoor bath. We enjoyed the traditional tatami room and found the staff to be friendly and welcoming.